I'm grateful to my parents for instilling in me the practice of always expecting the best from myself and others. Therefore when I experience a medical visit, make an appointment for a dental checkup, or shop for shoes, I expect the best possible customer experience. My first book, "Improving Healthcare & Retail Customer Experiences" outlines roadblocks that interfere with a positive customer experience, and offers suggestions to improve the experience.

It was a privilege to work with fine companies of all sizes in an array of industries. In working with Fortune 100 companies, I created strategic marketing programs and provide thought leadership for a range of mid-sized firms. At Kraft Foods I was a recipient of the 'Above and Beyond the Call of Duty' award. As a consultant with Alliant Foodservice Inc., I repositioned a suite of publications and managed an employee communications program that won an APEX award for publication excellence.

I have a master's degree in Institutional Management, a master's degree in Business Administration, and I'm listed in "Who's Who of American Women."

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